Frequently Asked Questions

How can I buy a pack and how do I receive the players?

Once, you have deposited coins into your LuckyFIFA either by purchasing credits from us, or depositing your FUT coins in exchange for LuckyFIFA credits, you may then purchase packs. You will receive a pack containing players which was said in the description for that pack. As there is no way to deliver these players to you on FIFA Ultimate Team. Each player's value on the transfer market is held by us on our database. With this, we're able to credit your LuckyFIFA account with the accumulated value of all the players in your opened pack. You may then use the available methods to withdraw the LuckyFIFA credits in your account to FUT coins.

How long does it take to deliver my coins?

When our automated delivery system is functional, we anticipate a speed of 30 minutes to deliver 1,000,000 coins. This may be vary depending on how high our stock level is of FUT coins and also at the time how many people are in cloud system's queue to transfer coins to. When it is manual or extremely busy, delivery can take up to 24 hours from when you submit the withdraw request - We aim to complete all withdrawals/coin orders within 12 hours, however, things are a little more time consuming now that EA have introduced price ranges. Please only contact us if you have not received your coins within 24 hours.

What payment methods do you accept?

Currently, we accept PayPal. It is safe, easy and trusted by millions. If you don't have an account, no problem, it accept most major debit and credit cards and they won't require you to create an account. If you have an suggestion for any other Payment Method please advise us via our live chat!

My order was refunded because of fraud, why?

We use several services to mitigate risk, and a manual review can happen based on a number of factors. If we are unable to manually review your order, we will refund it. If you have concerns or questions about your refunded order, or would like to find out specifically why; please do contact our team.

Are any purchases from LuckyFIFA subject to a refund policy?

Yes they all are. If you have ordered you are only subject for a refund if you haven't redeem the coin equivalent of the pack yet but not simply because you are not happy about the coin equivalent of the pack. If you have redeemed the coins unfortunately you are not subject to our policy. Refunds are based on our grounds and we decide the outcome based on the factors involved around the situation.