Returns Policy

We do offer refunds to customers on the rare occasion and you need to have a valid reason as to why you are returning your product to us. We provide a service to customers, this service can in some cases be returned for a refund, you will need to contact us within 24 hours of you making the payment to us.

We can only accept refunds if the LuckyFIFA credits purchased has not been used to open packs or player picks on your LuckyFIFA account. For FIFA Coin purchases we can only refunded, if we have not started processing the delivery of these coins.

Refunds are only available for 24 hours after purchase.

Any customer returning to us after the 24-hour cooling-off period for a refund will be considered on a case-to-case basis.